FAQ
Frequently Asked Questions
we get
What exactly we do?
We work with clients to understand their vacation needs and handle all the travel arrangements, from booking a hotel for a long weekend to planning a honeymoon. We take the time to learn your preferences and narrow down your destination and accommodation options to find the best fit for you. We’ve taken the time to curate a warm, vibrant and diverse community of travel advisors who are just as travel-obsessed as we are. Our advisors’ job is to make sure your next trip is precisely tailored to your taste, vacation style and budget.
What are the perks of booking with us?
Booking with us means having a dedicated travel expert by your side every step of the way—before, during, and after your trip. Here’s why we stand out:
- Personalized Service: We help plan your dream vacation while keeping your budget in mind. No pressure, no stress—just the perfect getaway you can truly enjoy.
- Honest Advice: We provide unbiased recommendations about resorts and destinations to ensure you choose the one that’s right for you.
- Exclusive Perks: Thanks to our strong relationships with resorts, we can often secure perks like room upgrades or special touches that online booking sites can’t offer.
- Peace of Mind: With your personal 1-800 number to reach us anytime during your trip, help is just a call away if you need it.
When you book with us, you get so much more than a reservation—you get a trusted partner in crafting a stress-free, unforgettable vacation.
Are there booking minimums?
You’re empowered to book in accordance with your schedule and your own terms.
What details should you have thought before contacting us?
To help us create the perfect itinerary for your next vacation, it’s helpful to have a few details thought through before reaching out:
- Group Details: How many people are traveling, and are there any special considerations (kids, dietary needs, mobility concerns)?
- Destination Dreams: Do you have a specific place in mind, or are you open to suggestions?
- Travel Dates: Are your dates flexible, or do you have set travel windows?
- Budget: Having a general idea of your budget helps us recommend the best options for you.
- Travel Style: Are you looking for adventure, relaxation, cultural experiences, or a mix?
Do you have to pay upfront for your travel?
No, you don’t! The deposit requirements are determined by the resorts or tour operators we work with and vary based on your chosen package and travel dates.
Your deposit is made directly to the resort or tour operator through us, we never charge your credit card ourselves. This ensures your payment is applied directly to your vacation at the time of booking. Most packages require the balance to be paid 45 days before your arrival, and again, this payment goes directly to the supplier. It’s all designed to keep the process simple, secure, and transparent for you!